Bernie the Brain wants you to Speak Your Mind about your mental health!

What are we doing?

NICCY is doing a survey as part of a review of mental health services for children and young people. By sharing your experiences you can help us find out how to make services better in the future.

You can find out more about the Review here.  

Who can take part? 

  • Young people aged 11 to 21 who have tried to get help for their mental health
  • Young people (aged 11 to 21) who have got help, to see what they think of the services and support they received
  • Experience of moving from child to adult mental health services

How to take part?

You can take part by filling out our online survey.

Before you begin its important that you find out more about the survey.

Please read the following four things and then scroll down to the survey link, where you can start filling out the form: 


Four important things for you to know before you start 

1.What the Survey is about?  

The services  and support we ask about in the survey include- GP services, Counselling in School / University / College, Community Organisations, CAMHS Out-Patient appointments, A&E, Out of Hours GP and hospital care.

The survey should only take about 15 minutes to do, but it may take a bit longer if you have a lot of experience you want to tell us about. The survey will be open until November 2017

You are not asked for your name on the survey therefore your identity remains anonymous and confidential.

Please note the survey is not monitored. If you need to talk to someone you can use the numbers in the section below, for organisations you can contact.

There are no right or wrong answers so please feel free to express your views openly.

You can find out more about survey by watching this video or by reading the survey guide here.

Mental Health 

When we use the word ‘mental health’ for short, we mean a young person’s ‘emotional wellbeing and mental health’. This includes conditions such as depression, anxiety, stress, bipolar disorder, eating disorder and the wide range of other mental health problems that children and young people may experience. 

Mental Health Services and Support

When we use the term ‘mental health services / support’ we mean, those services or support provided through a GP,  School / University / College, Community Organisations, CAMHS Out-Patient appointments, A&E, Out of Hours GP, and hospital care.

2. Getting support and help

We understand that it might be upsetting to be asked to answer questions about your experiences of trying to get help for your mental health, particularly as these can be difficult memories. Take your time going through the survey and only answer questions that you feel comfortable with.

It is a good idea to think about asking a trusted adult, for example your parent or carer, to support you while you are completing the survey. 

If you are feeling worried or upset after completing the survey – please speak to someone. You could talk to a member of your family, close friend, school counsellor or youth worker or you could phone a helpline. We have listed a number of helpline numbers below where you can talk to someone in confidence: 

  • Lifeline - 0808 808 8000
  • Childline - 0800 1111

There are also a range of other organisations where you can get further practical or emotional support:

You can view the list of places where you can get help here. 

3. Consent 

Before you complete the survey it is really important that you know exactly what the survey is about and are happy to complete it - this is called getting your consent. You can read more about the survey here. 

If you are aged under 16 years old it is important that we get your consent and it is also important that you get permission from your parents or carers before you complete the survey. When you open the survey you will be asked to tick to agree that you have received consent.  

4. What will we do with the information you give us?

All of the information we collect from young people like you will be used to tell government what is good about services and what needs to change.

Thank you in advance for taking the time to tell us about your experiences. 

Based on the information that is shared with us we will write a report and we will hold events to tell people what we have learnt. It may also be reported on in the news but remember your personal information will remain confidential and individuals will not be identified.



Parents - we want to hear from you


If you have any problems completing the survey online, or would prefer to do it over the telephone, you can contact NICCY Offices where a member of the team can help you.

We would also be happy to talk to you about any part of the work we are doing on mental health. Ask for a member of the Mental Health Review Team using the details below:

T: 028 9031 1616 or E:

If you want to get advice or wish to make a complaint about the mental health services you have received or have not been able to access, the NICCY Legal and Investigations Team may be able to offer you support.  You can visit the Legal and Investigations Team section of NICCY's website for more information.

If you want to comment or make a complaint about this survey or any aspect of the Review you can contact Alex Tennant, Head of Policy and Participation at NICCY- Email: or Tel: 02890 311616.