Accessibility statement for NICCY

This accessibility statement applies to the Northern Ireland Commissioner for Children and Young People’s (NICCY) website

This website is run by NICCY. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • some of our online forms and expanded navigations are difficult to navigate using just a keyboard
  • you cannot skip to the main content when using a screen reader

If require any of this information, please contact us using the details below to ask for alternative formats or alternative ways of obtaining the information.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please email or telephone 028 9031 1616. We will consider your request and get back to you in 20 days. If you cannot view the map on our ‘contact us’ page, call or email us for directions.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Communications Team – email: or telephone 028 9031 1616.

Enforcement procedure

We, NICCY are responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you are not happy with how a public authority responds to your complaint about the accessibility of its website, please contact the Equality Commissioner for Northern Ireland for further advice, email: or telephone 028 90 500 600.

Technical information about this website’s accessibility

NICCY is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared in September 2020. It was last reviewed in September 2020.

This website was last tested on September 2020 with an audit being carried out by Contra Agency.

This audit approach sampled a number of pages to test which included some of the most visited web pages, online forms and pages with differing types of content.

You can read the full accessibility audit report by requesting a copy from

Our website support company Contra implemented accessibility fixes based on this report.

This statement will be reviewed and updated and an ongoing basis.