NICCY is here to help

NICCY's Legal and Investigations team deals with complaints from children and young people and/or their parent/carers, about the services they receive or the way they are treated - you can find out more information about this here.

General Enquiries - you can contact us in a number of different ways: 

  • By phone on 028 9031 1616
  • By emailing us at 
    (please note emails received into the ‘info@’ inbox are read and distributed by administration staff at NICCY)
  • By faxing us on 028 9031 4545
  • By direct messaging us at  
  • By private messaging us at
  • Or by using the enquiry form opposite

Need to talk?

If you are a child or young person and need to talk to someone, you can call Childline free on 0800 1111 at any time

Media Enquiry

If you have a media enquiry you can call the office on 028 90311 616 and ask to speak to a member of the Communications Team, email or call mobile 07917 544 177 Monday – Friday (9am and 5pm).  You can also visit the Online Media Centre for more information.

You can visit us at our office in Belfast:

Equality House 7-9 Shaftesbury Square Belfast BT2 7DP

Tell us about NICCY - your feedback or complaint

If you feel we have made a mistake, or done something which you found unsatisfactory or unacceptable, please let us know by following our complaints procedure. You can find out more information on this here