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NICCY's Casework

The Legal and Investigations team also use NICCY’s powers to help children and young people or their parents or carers with complaints to or about relevant authorities.

The term 'relevant authority' is defined in our legislation, but it basically means a public body.  This includes schools, education and library boards, health and social services trusts, hospitals and many others.

NICCY Annual Casework Report 2014-15Each year we deal with hundreds of individual enquiries about many different issues which affect children and young people.  Some recent examples include issues such as bullying, school transport, provision of wheelchairs, unequal treatment, housing and difficulties at school.

All enquiries are dealt with on a confidential basis, unless information is given which raises child protection concerns. In these circumstances NICCY has a duty to report the matter to the relevant authorities.

We provide assistance, advice, support or signposting whichever is most suitable depending on the individual circumstances of the enquiry.

We can help with enquiries regarding children and young people up to age 18 and in some circumstances 21 years of age.

Complaint form

You can also complete the form on the Referral Form which you can find here.

If we cannot help we will be able to refer you to someone else who can. 

More information 

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